How can I reach Lucky Love Dog?

Our email is topdog@luckylovedog.org

How do I care for my Lucky Love Dog collar or leash?

We recommend hand washing to extend the color and life of your products.  Lay flat to dry.  However, machine washing is acceptable…placing in a mesh laundry bag is recommended.

Where can I purchase Lucky Love Dog products?

We currently distribute our product line thru Amazon and on our website.

Website shipping

Website orders will be processed and shipped out in 1-2 business days. Orders are shipped first class USPS and typically arrive in 2-5 business days. Please allow extra shipping time during the holiday season.  

What is your return policy?

We want you to love your purchase and stand behind every product we sell. 

  • We accept returns of items that are unused and in new condition.  We do not offer exchanges.
  • Returns received within 30 days of original purchase will be refunded in full.
  • Returns received within 31-60 days of original purchase will receive a store credit.
  • We can not accept returns after 60 days.  

Please note customers are responsible for paying return shipping costs for website orders.  There will be a $4 handling fee for returns on free shipping items.  If you received the wrong product or there is a quality issue, we will provide a free return shipping label.  PLEASE measure your dog carefully to ensure the correct size is ordered!

RETURN ADDRESS -

LUCKY LOVE DOG   
2050 Lohmans Spur  #401
Austin, TX  78734

 

Do you have a brand ambassador program?

Of course!  We are always looking for partners to share the Lucky Love Dog story.  Please apply here