How can I reach Lucky Love Dog?
Our email is firstname.lastname@example.org
How do I care for my Lucky Love Dog collar or leash?
We recommend hand washing to extend the color and life of your products. Lay flat to dry. However, machine washing is acceptable…placing in a mesh laundry bag is recommended.
Where can I purchase Lucky Love Dog products?
We currently distribute our product line thru Amazon and on our website. We are launching wholesale distribution to retail partners in Summer of 2023.
Website orders will be processed and shipped out in 1-2 business days. Standard shipping arrives in 2-7 business days.
We offer free courtesy shipping on orders over $50. There is a flat $4.99 shipping and handling fee for orders under $50.
What is your return policy?
We want you to love your purchase and stand behind every product we sell.
- We accept returns of items that are unused and in new condition. We do not offer exchanges.
- Returns received within 30 days of original purchase will be refunded in full, minus shipping. If you received free shipping and return the entire order, there will be a $4.99 restocking fee.
- Returns received within 31-60 days of original purchase will receive a store credit, minus shipping. If you received free shipping and return the entire order, there will be a $4.99 restocking fee.
- We can not accept returns after 60 days.
Please note, customers are responsible for paying return shipping costs for website orders.
If you received the wrong product or there is a quality issue, we will provide a free return shipping label. PLEASE measure your dog carefully to ensure the correct size is ordered!
RETURN ADDRESS -
Do you have a brand ambassador program?
Of course! We are always looking for partners to share the Lucky Love Dog story. Please apply here