How can I reach Lucky Love Dog?

Our email is

How do I care for my Lucky Love Dog collar or leash?

We recommend hand washing to extend the color and life of your products.  Lay flat to dry.  However, machine washing is acceptable…placing in a mesh laundry bag is recommended.

Where can I purchase Lucky Love Dog products?

We currently distribute our product line thru Amazon and on our website.  We are launching wholesale distribution to retail partners in Summer of 2023.


Promotions can not be stacked.  We are a small business and do our best to provide fair prices.  If you receive a free item and return your order below the discount threshold, the refund will deduct the cost of the free item.  If you receive free shipping and return your whole order, a $4.99 shipping fee will be deducted from your refund.  Thank you for understanding.  

Website shipping

Website orders will be processed and shipped out in 1-3 business days. Standard shipping arrives in 2-7 business days.

We offer free courtesy shipping on orders over $50.  There is a flat $4.99 shipping and handling fee for orders under $50.  

What is your return policy?

We want you to love your purchase and stand behind every product we sell. 

  • We accept returns of items that are unused and in new condition.  We do not offer exchanges.
  • Returns received within 30 days of original purchase will be refunded in full, minus shipping.  If you received free shipping and return the entire order, there will be a $4.99 restocking fee.  
  • Returns received within 31-60 days of original purchase will receive a store credit, minus shipping.   If you received free shipping and return the entire order, there will be a $4.99 restocking fee.  
  • We can not accept returns after 60 days.  

Please note, customers are responsible for paying return shipping costs for website orders. 

If you received the wrong product or there is a quality issue, we will provide a free return shipping label.  PLEASE measure your dog carefully to ensure the correct size is ordered!


166 Hargraves Drive
Suite C400  #122
Austin, TX  78737


Do you have a brand ambassador program?

Of course!  We are always looking for partners to share the Lucky Love Dog story.  Please apply here