Get in Touch
We're happy to help!
For any questions, please email us at hello@luckylovedog.org
We reply to all emails, so please check your spam folder and add us to your approved sender list to ensure you receive our response.
Shipping
Orders are shipped within two business days of receiving payment.
Standard delivery typically arrives within 2–7 business days.
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Free courtesy shipping on orders over $60
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$4.99 flat shipping & handling on orders under $60
Shipping fees are non-refundable unless the wrong item was sent.
If an incorrect or incomplete address is provided, and the package is returned to us, customers are responsible for the cost of reshipping. USPS charges for failed deliveries, and a second shipping fee will apply.
Returns
Within 30 days:
We accept unused, brand-new products for a full refund, minus shipping.
Returns within 31–60 days:
We will issue a store credit for unused, brand-new products, minus shipping.
After 60 days:
We cannot accept returns or issue refunds/credits after 60 days.
Bandanas - please note
Our standard return policy applies, with the following requirements:
Bandanas must be returned completely unused, unwashed, and in original packaging—free of pet hair, odor, smoke, and creasing.
Because bandanas sit directly against your dog’s neck, any signs of wear, hair, odor, or wrinkles make them not resellable and ineligible for return.
Customers are responsible for return shipping. We recommend using a tracked shipping method.
Return Address
Lucky Love Dog
166 Hargraves Drive
Suite C400 #122
Austin, TX 78737
Please include your order ID.
Stay Connected
Follow us on Instagram for the latest pup updates, new patterns, behind-the-scenes looks, and rescue stories:
@luckylovedogs #luckylovedog
