Get in touch
We're happy to help. If you have any questions or suggestions about our dog collars, leashes, or toys, please feel free to contact us. You can use the form here or email us anytime at hello@luckylovedog.org. We reply to ALL emails, so PLEASE be sure to check your spam folder and add us to your approved sender list.
Please include your order number for any order related questions.
WEBSITE ORDERS/SHIPPING - Orders are shipped within three business days of receiving payment. Standard shipping arrives in 2-7 business days. We offer free courtesy shipping for orders over $50. For orders less than $50, there is a flat $4.99 shipping and handling fee.
Shipping fees are non refundable, unless the wrong item was sent.
RETURNS -
Within 30 days - We accept unused and new products for a full refund, minus shipping.
31-60 days - We will issue a store credit for unused and new products, minus shipping.
Customers are responsible for return shipping. We recommend tracking your package.
RETURN ADDRESS
Lucky Love Dog
166 Hargraves Drive
Suite C400 #122
Austin, TX 78737
Be sure to follow us on Instagram for all the latest updates on pups and patterns.
